Delivery
The normal delivery time of the package once placed the order are:
- 2 weeks in Europe
- 3 weeks in to the remaining destinations
Please note that it is not possible to make a delivery to a PO box.
How much is the freight charge?
We ship all over the world, and the freight charge depends on your delivery address:
Italy
EUR 8 / USD 11 / GBP 6,5
European Union (EU)
EUR 12 / USD 16 / GBP 9,7
United States of America (USA)
EUR 14 / USD 19 / GBP 11,5
Rest of the world
EUR 26/ USD 35,6 / GBP 21
Returns policy
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order, please contact our customer service; or send us a mail, including as many details as possible including your order number.
If the product arrives damaged, please send a photo to customercare@123doodle.com as evidence of the damage no later than 24 hours after you received the product, we will send a new copy without adding any costs.
If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 7 days of receipt for a refund.
When we receive it, we will refund the value of the purchased product, but not the original freight.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.
You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.
You always have a 24 months warranty period if something is wrong with the product. Your claim should be send to us as soon as possible. If your claim is justified we will refund your reasonable freight expenses.
How to return a product
Please note that when you return a product it is very important to state the order number as well as your name, address and phone number. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim.
Please enclose the return form with the returned products:
Download the return formOur return address is:
Rigenera
Via Foggia, 127
76121 Barletta (BT)
Italy
Once we have received the returned products, we will inspect them and process the refund within 7 days.